That is not a satisfactory response and just shows how little Verizon actually thinks of it's customers. Sadly, any phone not made by Apple or Google will not get timely updates as Verizon is allowed to junk up phones made by Samsung, LG, HTC, etc. Until these other manufacturers put their foot down, it won't change.
Verizon is not provided it's customers with better service by adding junk to the phones. Just keep me connected wherever I go and leave the phones to the manufacturers.