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Re: Samsung Note 4 update issues
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We want to be sure your phone is working the way it should DANDR8813. We would never want to see you disappointed and will definitely do what we can to help. I know you mentioned that the issues started after the update, which points to something with the update not completing properly. In order to rectify this, we recommend completing a factory reset on your device using these steps http://vz.to/2b3VBqx . Please let us know if you need any additional assistance.

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