Agreed!! They did not make the phone but they were extremely quick to charge me upfront for the replacement phone (S7E). You guessed correctly - they charged me upgrade fee, sales tax, all upfront. Else their accounting/order processing screen does not work. Sweet!
They also tell me to return the Note 7 in a box I am supposed to receive with instructions. If I fail to do so I will be charged the full price for the Note 7. The threat is ominous - $900-odd for a beautiful banned item.
Then SILENCE!!!! No box, no updated status. Just be patient. This one way patience is getting to be very tiresome. So I join in with my fellow Note 7 buyers and vent.
Verizon please update the forum notice board regarding the 'Return Box".