@Tc2013, that is a great question. I'm here to help. I apologize for all the confusion regarding the Note 7 recall. As a fellow Note 7 owner myself I know how important it is to get the correct answers. Great news, you can proceed with the exchange at this time. Your upgrade date and Device Payment Plan (if applicable) have been reset. You can find more info on the Note 7 recall here Samsung Galaxy Note7 Recall Exchange FAQs | Verizon Wireless .