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Re: Note 7 upgrade fee for final replacement

tk3765
Novice

Upgrade fees  should have been credited back to your Verizon account automatically.  Differences in phone costs would go back to your original form of payment.  The incentive credits took, for me anyway,  until the first day of the fourth billing cycle post exchange to credit to the account.

Be persistent, but use the live chat rather than calling; it seems to work better.