tjacobs355, we want you to have reliable service in your home, as well. However, wireless signal can be challenging indoors due to restrictions caused by the materials that your home was built with. It's recommended that you purchase a network extender which boosts signal into your home for this isolated indoor issue. I apologize. Since this is an additional accessory, we're unable to waive the cost of that device. For more information regarding the benefits of a network extender, click http://vz.to/1RurdpM
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