I am sorry to hear about the troubles you are having with a BOGO offer that was not honored, Shmanns. I want to look into your concerns and see what's going on with the offer. Please bear in mind; upgrades are usually doing device payments and not by contracts for many years now. Here's a link that goes over how device payments work https://www.verizonwireless.com/support/device-payment-faqs/ . Also, at the bottom of this link, it goes over how BOGO credits work. Did you add a new line of service and do an upgrade at the same time to get the BOGO offer? Which specific BOGO offer are you referring to? When was the exact date the order for the BOGO was processed? Please share more exact details so we can look into your BOGO concerns more closely.