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Re: Covid 19 Returns

Asistencia al cliente

Thank you for your patience, emcorn. The last thing we want to do is to be bearers of bad news. However, the last day to return your device would have been April 26th. Due to the current COVID-19 situation we extended our worry free guarantee period from 14 days to 30 days from the time of purchase. This was in order to give our customers enough time in case they needed to return their devices via a parcel carrier. You purchased your device on 3/28 and the last day to return the phone would have been on April 26th. We apologize for the inconvenience, and we hope this information clarifies your concern.