We always want to ensure you have the access you need to our website to pay your bill. We offer many options to make a payment which can be found here: https://www.verizonwireless.com/support/how-to-pay-your-bill/ We aren't showing any outages when it comes to accessing our website. What specific link are you trying to access? What is the full message you are receiving? Are you doing this from a computer or phone?