It concerns us deeply to hear about the negative experience you've had with us and our service. We strive to provide clear information when it comes to our plans. You mentioned a few different issues and I would like to begin the coverage problem. Describe how voice, text, and data are working. In which zip code are you located? As for receiving a phone call, we definitely have phone support. Keep in mind that when using Social Media or live Chat, these platforms are designed for customers who do not want to call customer service. Their phone number is 800-922-0204.