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Re: Help escalating a problem!

Tigerstep
Novice

Chat logs don't mean anything. What does are what the promo deals state and if you qualify for that particular promotion. BOGO doesn't automatically translate to free second phone either -- it just means the second phone is discounted to a certain extent.

If you don't qualify for a promo or if the details were get one half off, that's it. Verizon isn't going to give someone special treatment for a promo they didn't qualify for / bend the rules because you don't like what the promo details were. 

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