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Conexión a internet


I have had home infusion for the past five to six years and so does a family member that live next to me. The internet connection has worked without any problems until April of this year. Called customer support and was informed it was due to living to far from the towers and congestion. What has happened? I pay a lot for a service that I do not have. No other choices or services are available in my area. What alternative is available?