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Verizon $250 BYOD rebate run around

RD75
Miembro
It's been over 8 weeks since I submitted my BYOD rebate. Still no word on the "validation status", let alone the $250 rebate card. According to Verizon's own documentation noted below, "validation" should have been approved on or near 2/21/2019, and the card should have arrived by 3/28/2019 . I have contacted Verizon every week since 2/21 to check the status to no avail. Now after waiting the  required 8 weeks, their representatives say it could take 10 weeks just to be approved, and an additional 30 days to receive the card. This is customer service at it's worst. I'm so sorry I switched from Sprint. 
 
Here is the current status of your submission:
Promotion: Bring your 4G Smartphone, get $250
Tracking Number: 123456789
Rebate: $250.00 Mastercard Prepaid Card
Date received: 01-31-2019
Status: Pending Validation
Status detail:
As a reminder, rebates will be mailed within 3 weeks after receipt of claim but may take up to 8 weeks.

Based on your purchase date, you can expect your rebate to be validated around 03-12-2019 if all offer requirements are met.

To chat with customer service, please select Contáctanos.

 
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