Billing has been corrected for the returned phones. Still have not heard from Verizon specifically regarding the new phones at the promised price. Had JoeL_VZW private message me on 11/30 asking how best to contact me. I responded same day, have not heard back from him or anyone else at Verizon yet through private messaging, email, or other. I assume they're hoping I'll just go away at this point now that the bill has been corrected.
Apparently no one at Verizon has the authority to fix problems. Only sell phones and set up new lines.
I initially started the whole process over a week ago! Talk about ridiculous!