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Misrepresented and Cheated

Miembro

I have been charged for phone insurance coverage for 3 phones, when I only asked for one to be covered.  This has been going on since March 2017, the service representative only took off the current month's charges.  Also I was charged for coverage as well as tech support when I only asked for replacement coverage.  When I recently went to the Verizon store in Rancho Santa Margarita, CA. I was told by the sales associate that I could change my plan at any time and it would be pro-rated.  When I called to actually change my plan, the phone representative said that it could not be changed until the start of the next billing cycle.  If this is not rectified, I will take my business elsewhere.  I think that you people are crooks.

Paul [removed]

Personal information removed as required by Verizon Wireless Terms of Service

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