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Replying to:

Re: My Verizon-Verizon Up - "We can't process your request now"

Novice

Yes, my phone and tablet are updated to the latest software...As stated earlier by  "MICHAN54"  all the other Tabs within The My Verizon App are working fine; so the issue is probably not the App itself.  The problem occurs when you press the Tab to access the VerizonUp Portal.  Whenever I press that tab to try and access the portal; I get an error message.

There obviously seems to be an issue with the VerizonUp Portal.....So I'm asking Verizon to correct this issue and to also create an alternate access to Verizonup at your verizonwireless.com website....So if this problem occurs again; customers will still be able to access Verizonup on your website.

PS: I was trying to claim the $5 Amazon Gift Card