We always want all our valuable customers to get the promotional offer they should be getting with us, antonf. We certainly do not want to lose a wonderful customer like you.
We do apologize, but the promotional offer you are referring to is showing an offer available when placing the order directly with us or at an authorized deal store location. Researching the Black Friday offer, we are not seeing that ordering from Samsung would qualify you for an offer presented by us.
Typically, when ordering directly from the manufacturer, you would get the offers that they provided. Many times the offers would be comparable to what we have at the time, but they would come from them and not us.
Also, have you confirmed with Samsung what date and time they completed your order?
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