Hello @KimWhite8! This is not the experience we want to you to have, our goal is for you to have an exciting and smooth experiencing when opening an account. We see how this whole situation has been tiresome and we are here to guide you in the right direction. To get a refund for anything that was already paid you can reach out to our sales team at 888-924-7937, they are always happy to help.Hopefully this information is of help.
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