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Re: when does day 1 start?

Verizon Employee

XVIIII​, this does not sound like an experience we would have wanted you to have had when purchasing your new iPhones. When upgrading or adding new lines at to your account, you will have 14 days to return or exchange your devices.  Day one will start from the day you purchase your devices.

Please check your Inbox for my Direct Message, to better assist you with your specific account needs.