While signing-up for FIOS Sales representative tried to sell the Phone service. As I make call to Singapore and India, I have been using VOIP phones such as Vonage, Unovon and calling cards like Reliance. I asked the sales rep to confirm that calls to india are part of the plan and no long distance charges will be incurred similar (similar to Vonage ) . sales representative confirmed that there are no additional chages and calling to India is included.
Come the first bill I see long distance charges. called Verizon customer service and as usual , they are sorry, these calls include long distance. sent a letter to Verizon dispute department address in NJ as suggested by the customer service representative. no answer.
realized that verizon is following a highly unethical business practices.
Filed lawsuit Nov 01, 2017 on Verizon . enough is enough.