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Can't access return label?


Hi there! I'm trying to get a return label for my devices. I called and deactivated my lines and the lady said I should've had some return shipping labels. I've searched all over and can't find them. So I saw we could get labels online but thing is, I keep getting an error on this page:

It says, "Tenemos problemas con el sistema, vuelve a intentarlo más tarde."

I'm also trying to download my receipts but it won't let me either. I keep getting this message too: "An error occurred while processing your request. Please close this window to continue viewing your documents and receipts."

Is this because my lines have been deactivated? I need help. I have to return the devices so any assistance would be appreciated.

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