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Re: Customer Service Chat Logs

Leader

Acrillix​ is correct. I want to add that even if something was said and it not a policy or something that can be done it may not get done no matter how much you try for it. The reason? Check your Customer Agreement. I will link it below.

Customer Agreement | Verizon Wireless

From the last paragraph:

Este acuerdo y los documentos que incorpora constituyen el acuerdo completo entre nosotros. No puedes basarte en ningún otro documento o en lo que digan Representantes de ventas o de Servicio al cliente, y no tienes otros derechos con respecto al Servicio o a este Acuerdo.