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Re: Bait and Switch - Switch to New Verizon Plan

Verizon Employee

We would never do you wrong and offer you something that isn't valid biff420. I'm sorry the promotion was not available for you upon changing your plan online. I would also like to apologize for the lack of follow up. Promotions are subject to change every day. The promotion you received may have been valid and the day you viewed it the promotion may have changed. You may also have a loyalty feature on your account that provides you with options based on your current plan and equipment. We can take a look for you and review all available promotions on your account. I am sending you a private message to gather some additional information. You can also reach us via chat, phone call, or social media.

KinquanaH_VZW

VZW Support

Follow us on Twitter @VZWSUPPORT

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