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Re: VERY disappointed in Verizon

Community Manager
Community Manager

Britaj718,


I hope you're enjoying London. We're sorry to hear about this situation. We'd be happy to take a look at this for you to see if something else can be done here. The suspension policy for the 15 years prior to the recent change allowed up to 180 days per any rolling 12 month period, so we would have definitely run into a problem trying to go for a full year. I'll be happy to see what options we can provide you with. We want your trip to be a stress free success. Please reply to my message in the forum.


EricW_VZW
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