The problem is the way my name displays on other devices. When I type it in the name field on "MyVerizon" it displays correctly. Regardless of whether my last name appears first (Dunn Txxxxxx) or last (Txxxxx Dunn), the last name appears as "duNn". Even when I select the default Share Name ID name display which is the name on my account, the last name still appears on all other devices caller ID screens as "duNn". I even did an experiment of entering my name with a hyphen as the first character, and now it displays "-duNn". It doesn't matter where in the entry my last name appears (beginning, middle, end, etc.), it just always changes from "Dunn" to "duNn". Strange!