I have read a few of the other issues that people have had about working with Verizon support. It is completely unorganized, a waste of the consumers' time and ineffective.
After a number of phone calls and 3-4 hours of trying to resolve my issue, I am no longer able to talk to someone. I no longer have the option to talk to a person and am stuck in the call tree system. This similar to other complaints.
Out of frustration, I submitted my issue to a local news station who handles consumer complaints.