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Re: No one at Verizon customer service does what they say they will do

My original complaint as mentioned in the title is that Verizon Customer Service doesn't keep their word. They commit to things like sending an email and then don't do them. I hope this is a warning to people. When you call Verizon customer service and they say they will help you, don't take them at their word. I don't believe we will be getting any promotional credit until I see it on our statement. It's 7 hours later and I still don't have the promised e-mail guaranteeing any promotional credit that the agent said several times he was sending. I've said what I had to say and attempted to warn folks. 10-4.