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Re: Unacceptable way to treat a long standing customer Verizon
Líder Sénior

Destroying an engine is very different.  Here no significant economic harm was done. While the terms were broken, he or she still paid. No reason to make the person where a scarlet A on their chest forever.  Lesson learned.  Verizon CS has lesson to learn too, ask what type of account is being used rather than saying they had no idea.