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Re: Do not sign up for Edge Program or shop at Bloomington, IN store!!! Worst Customer Service Experience Ever!

Community Manager
Community Manager

We certainly are concerned, VeryUnsatisfiedCostumer!
If you do not want the phones on the account to be under the Edge program you would have 14 days from the date of the upgrade to return back to the place of purchase to be placed on a 2 year contract.
While the account is on Edge, we are not able to change the liablity of the account to someone else. This is a policy that is not able to be altered. If it was something that could changed we would do it in a heartbeat. We truly apologize for any frustration this may have caused.

TamaraH_VZW
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