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Re: Deteriorating Service Over the Years - Escalating Costs


You make a good point.  I should have mentioned that in our prior conversations it was determined the device was not damaged - the code on our account was issued because somehow it was incorrectly marked "not received" even though it had been received. We were told by Verizon this was a "paperwork" issue that would be resolved in 10 days.  That was two weeks ago.