DEBPET82, I'm sorry to hear that previous correspondence with other representatives has been unable to resolve your issues with the Moto Z2 Play. I want to ensure that you're able to receive a proper resolution as soon as possible. Please check your inbox for a Private Message.
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!