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Re: Moto Z2 Play spontaniously shuts off and is hard to power back on

Community Manager
Community Manager

It disappoints me to hear that several people here are experiencing similar issues with the same model. We strive for the best customer service. I am not finding any other reports or known shutting down issues for the Moto Z2 Play. Not to worry, I am confident that we can help you figure this out  D.Zimmerman. 

 

Is there any type of physical or water damage (https://goo.gl/VEPbuL) on her device? Does she receive any type of warning or errors before it shuts down? How often does she restart her device or does she never turn it off?

 

RyanC_VZW

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