jj380,
I'm sorry to learn of the issues you are having with the devices. Since you are both having the same issue and you're using the same device, I'd need to gather some additional information. Instead of going back and forth, I've sent you a Direct Message.
ChristinaB_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!