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Re: Moto Z Force; Oct Installation; Text and Vibrate/Mute

Asistencia al cliente

We understand the importance of knowing the number of messages that are waiting to be read, bcc. There was a recent software update on 10/10/2017 that did not include a patch to resolve the message counter.


As of 10/18/2017, this is a known issue that is still under investigation by the device vendor. The release date is under review and will be addressed in a future software version.


In the interim, you should be able to go to settings>apps> menu (3dots) uninstall updates to 6.3.7. Power the phone off/on and the message counter should be resolved.



When you hear the buzzing noise, is that for all notifications that come through when your device should be on silent?



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