Like you, I have the same issue and have been for about 4 months now. I have been to Verizon 3x now and was just told today that they had factory issues with this phone. And like you I still owe $161 to pay out the contract and Verizon doesn't care and has said there is nothing they will do! I know one thing.......I will not get into another contract with them! I was basically told the same think from LG a few months ago so basically.....we're screwed!