I am one of the sorry souls who does't watch the news or pay attention to the media, so I was unaware that the LG G4's had issues. So I unfortunately lost EVERYTHING on my phone, since I did not back up my photos, videos, etc....I also had to cover the balance of $151 that I still owed on the phone and to top it off I now no longer have a phone. I contacted Verizon and they told me that I had only purchased a 1 year warranty and that I needed to contact the manufacturer regarding the issue. The funny part is they were aware of the issue and had not notified me of the issue. I also purchased the phone through them, so they knew I owned it. It would have been nice if they had given their customers a heads up.... I then contacted LG and they told me to send it back and they would determine what the issue was and replace it if necessary. I sent it back to them and after they examined it I was told "the warranty had expired" and if I wanted it repaired it would be $72 or refurbished $179. I already had to pay off the phone with Verizon and now this.... So basically my question is does anyone know how to get LG or Verizon to replace the phone after the warranty has expired?