I'm here to help. I regret that you're having trouble reaching us at our Customer Care number of 800-922-0204. We do not have any known problems being reported of customers having troubles reaching us through that number. We always want for you to be able to reach us for assistance with ease & I'm sorry that hasn't been the case. I want to make sure that all of your devices are working as they should. You not only mention that you have connections issues but also have stated an increase in taxes on your bill. I have sent you a Private Message so that I can gather much-needed information to assist you further. Please reply to me in the Private Message to continue.