wmdunnaz, it saddens us to see you in this dilemma, we are stunned to notice you have not received a follow-up by any of the technicians that have contacted you. It breaks our heart to see you moved all your accounts to Verizon Wireless and are having bad service. Customer satisfaction is our number one priority, especially when it comes to providing a world-class experience.
Making reference to Mrantala's question, is your service prepaid or postpaid? Which unlimited package plan do you currently have? Have you attempted to reprogram the device by using the reset button located near the battery (just like Mrantala recommended)?
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!