I had problems more or less from day one, so I didn't ask that question. If

you call tech support again, tell them that you've gone through all the

resets and all that, and (ii) that you know this is a widespread problem

due to posts on the Verizon Wireless Community, and then ask to speak with

a Tier 2 tech support person. If you're really lucky, you'll get to speak

with the person I spoke with (Rahim or Raheem).