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Re: MIFI 8800l JetPack Suddenly Drops Connection

Mrantala
Miembro

Hello - thanks for getting back to me.  Here are the answers to your questions:

1) The firmware is up to date

2) When Rebooting the device, I get internet connection immediately when the device is back up and running.  No delay.

3) The time between drops varies (more info on this below).

4)  I don't move locations.  I've found the best location in my home with the strongest signal (usually a full 5 bars - will briefly drop to 4 bars once in a while for a few seconds and then returns to 5 bars).

5)  Still having the same issue - connection is dropping, however, I had a call into customer support as well (the rep was supposed to call me back in an hour after I had called in - I think she called back about 24 hours later, and missed the call) and I told her about my same finding:  it seems that when my sessions are getting to about 920MB, the connection drops.  Then I restart the device, and all is good until about 920MB again.  Here is a posting of the few last internet sessions.  There is one or 2 exceptions it seems to this (such as the first line) - but otherwise it holds true, about 920MB before it cuts out.

VerizonSessions.JPG