henry118, we are sorry to hear that you are experiencing issues with your device. The SMS error message that you are receiving has been lifted up to the device manufacturer for investigation as we have received several reports of this in the past month. As the factory restore and SIM card removal have not cleared that message, it was imperative that we take this to the next level. We will advise once we are provided a path around this messages. As to the software, what version does your device currently have? What happens when attempting to update?
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