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Re: updates to jetpack AC791L


I think it's pretty clear the factory reset does not resolve this problem and the message error is not resolved. I'm not sure why Verizon doesn't replace the units with these issues. It's obviously a flaw and I don't think it's a problem for all AC791L units. Minimally give your customers a credit toward a trade in of the defective unit. I called Netgear and they tell me this is a Verizon issue. I still get the "software download was unsuccessful message" Netgear says there is no update available