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Re: Has Anyone had an Unexplained Jump in Data Usage with the JetPack?

Verizon Employee

We understand data overages can be frustrating. Specially if you are not personally using it. We sent you a message asking for your account # so we can investigate further. We also found that Microsoft was providing Windows 10 that was a 3-5GB download. If the download failed at midpoint it would try again. In order to assist further can you provide either your account number or fell free to reach us at 1-800-922-0204.