I understand your frustration, took me 20 minutes to get my order in while refresh the page constantly. As for the Apple password issue, you have your account password and your billing password, the billing password is a 4 character, alpha numeric password you set for bill pay. This is the one they are looking for. If you don't recall setting one, I BELIEVE the default is the last 4 of the acct owners ssn. Or the last 4 of their phone number. hope this helped.