He says the phone just looks like it has no service (no bars). He cannot use the phone, get on the web, or play his Clash of Clans. He insists it only did this since we got the internet. He also said that he has Comcast internet at work and that doesn't affect his phone. What do yo mean "have access to the browser?" Verizon Wireless Customer Support I did have him program the password in his phone to use the wifi, but even then he said his bars dropped lower. Now he keeps the wifi turned off. It has since gotten worse. Not sure if any of this makes sense, but this is the situation I am currently in.