Yes to both. WE HAVE ESTABLISHED IT IS NOT THE PHONE. I called again on Thursday and spoke with someone who told me she was going to go to a supervisor and call me back. Guess what? NO CALL.
All anyone needs to do is go fix the tower but no one seems to be interested in doing that. After being a Verizon customer for probably 18 or more years, I am ready to switch to a company that can at least get the time right.