We appreciate everything that you've done, DRNIKKI. I know that you've been through a lot and I want to find a fix for this issue as soon as possible. Let's look more into this. After doing the Factory Data Reset, did you restore from a backup or set it up as new? Does the phone have the newest software update? If not, please update the software https://www.verizonwireless.com/support/knowledge-base-207242/.
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