Your frustration is felt, MJLIVO. I wouldn't want to settle for my old phone either. I found that locked thread and wish I had additional insight since that was closed more that a month ago. ( https://community.verizonwireless.com/thread/933240 )
I understand the on-again, off-again nature of your service with this device is far from ideal. Please keep us posted with HTC's reply.
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