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They will only credit you if the services are done for 24 hours or more and than it will be a prorated credit for the days the service is out...so if you blackberry services aren't working for one day, you can ask for a $1 credit.
I only had problems not receiving emails Wednesday or Thursday (sad I can't remember days of the week!) I ran Quickpull and everything was restored....What is this full Verizon outage you mentioned?
If Verizon determines they don't have service in your area you can cancel without an ETF.
