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for the life of me I can't find a link to email verizon support 
worst customer support links on the 'net (well ... among big companies anyways !)
MODERATOR'S COMMENT: Due to many complaints in this forum concerning the lack of a chat option and non responses to emails sent to customer service, the email option has been replaced with a chat option.
I will attempt to see if there is still a link available if someone wishes to still email Customer Service.
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Message was edited by: Verizon Moderator